Privacy Policy

John Downes Garage UK Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and your rights under UK data protection law (the UK GDPR and Data Protection Act 2018).

Information We Collect

We only collect information you choose to give us. This may include:

• ▸Your name, phone number and email address when you contact us by phone, email or in person
• ▸Vehicle details you provide so we can quote for or carry out work
• ▸Basic, anonymous website analytics (such as pages visited) to help us improve the site

How We Use Your Information

We use your information solely to respond to your enquiries, provide quotes, carry out and record vehicle work, and contact you about your vehicle. We do not sell your data or share it with third parties for marketing. We may share details only where required to deliver a service (for example, ordering a specific part) or where legally obliged.

Cookies

Nothing that is not needed to run the site is set until you agree. When you first visit you are asked whether to allow cookies, with Reject and Accept side by side.

If you accept, we use Google Analytics to see which pages are visited and how people found us. It is provided by Google and does not tell us who you are.

If you reject, no analytics or advertising cookies are set. Google receives only signals that carry no cookies and nothing that identifies you, which it uses to estimate totals. You can change your choice at any time.

Taps on our Phone and WhatsApp Buttons

When you tap our phone number or WhatsApp button, the site counts the tap: which button, which page, the time, and whether you came from one of our Google adverts. It sets no cookie, stores nothing on your device and keeps nothing that identifies you (no IP address and no details of your device), whatever you chose about cookies. We use the count to see how many people get in touch.

Data Retention

We keep your information only for as long as necessary to provide our services and to meet legal and accounting obligations, after which it is securely deleted or anonymised.

Your Rights

Under UK data protection law you have the right to access the personal data we hold about you, request correction or deletion, and object to or restrict its processing. To exercise any of these rights, contact us using the details below.

Contact Us

John Downes Garage UK Ltd
Stamford Road, Brierley Hill, West Midlands, DY5 2PT
Phone: 01384 78504
Email: johndownesgarage@ymail.com